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The purchase, possession and use of an Event Ticket, and attendance at the Event, are subject to these Terms and Conditions and any additional rules, policies, or conditions notified or amended by the Promoter from time to time.
These Terms and Conditions form a binding agreement between you and the Promoter. By purchasing, acquiring, holding, using, or attending the Event with an Event Ticket, you agree to comply with these Terms and Conditions.
If you purchase an Event Ticket on behalf of another person, you must ensure that they are made aware of these Terms and Conditions. These Terms and Conditions apply to both the original purchaser and any person who uses or holds the Event Ticket, subject to any transfer or resale restrictions set out herein.
These Terms and Conditions apply to all Event Tickets issued or sold by the Promoter or an Authorised Ticket Seller
‘Authorised Ticket Seller‘ means (1) Flicket Ltd; or (2) any independent ticketing outlet we have authorised and approved to supply tickets to the Event.
‘Event‘ means the “T20 Cairns Gold Clash in Association with Hot Spring” also known as the “T20 Gold Clash Event”.
‘Event Staff’ means the Promoter’s employees, contractors, security personnel, and volunteers, and Venue management.
‘Venue’ means Cazalys Stadium, 344 Mulgrave Road, Cairns, Queensland
‘Event Ticket’ has the meaning in clause 3 of these Terms and Conditions.
‘Force Majeure’ has the meaning in clause 14.
‘Permitted Item’ has the meaning in clause 13.
‘Privacy Laws’ has the meaning in clause 26.
‘Prohibited Item’ has the meaning in clause 12.
‘Promoter‘, ‘we‘, ‘our‘ and ‘us‘ means Duco International Limited of PO Box 969, Shortland Street, Auckland 1140, New Zealand.
‘Released Parties’ has the meaning in clause 15.
‘Ticket Name Change’ has the meaning in clause 3.
‘Ticket Purchase Limit’ has the meaning in clause 3.
‘You‘, ‘you’ and ‘your’ means the person seeking to purchase or acquire a ticket to the Event, the person holding a ticket to the Event and/or a person seeking to attend the Event.
‘Website’ means www.goldclash.com.au.
The Event will be held at Cazalys Stadium, Cairns on Sunday 22 November 2026.
The Promoter sells Event Tickets through the Authorised Ticket Seller, which acts as its sales agent. No other ticketing company is authorised to sell Event Tickets. The Authorised Ticket Seller may use third-party payment providers to process payments.
All ticket purchases are subject to the terms and conditions of the relevant payment provider. Purchasers are responsible for complying with those terms and for paying any applicable booking, transaction, or processing fees. These fees are additional to the advertised ticket price.
The Promoter is not liable for any loss, cost, damage, or expense arising from payment processing failures, system errors, typographical mistakes, human error during the purchasing process, or fraudulent, negligent, or unauthorised use of a credit card.
Tickets must not be resold, offered for resale at a premium, or used for advertising, promotional, competition, or other commercial purposes without the Promoter’s prior written consent. Any ticket sold, offered for resale, or used in breach of this condition may be cancelled, and the ticket holder may be refused entry to or removed from the Event.
The Promoter may impose limits on the number of tickets that can be purchased by an individual. Any tickets acquired in excess of the applicable purchase limit may be declared invalid.
All prices are listed in Australian dollars (AUD) and include GST where applicable.
Event Ticket Categories:
You may be requested to show ID at the entry gate to validate your Event Ticket category at the discretion of the gate staff at the Venue.
Event Tickets:
Entry to the Venue will be granted with presentation of:
validly issued by the Promoter or any Authorised Ticket Seller (Event Ticket).
Corporate Tickets:
Entry to the Venue will be granted with presentation of:
in addition to your entry ticket, corporate Event Ticket holders require a corporate ticket and a wristband, both will be provided to corporate Event Ticket holders in early November 2026.
You must have your entry ticket to get in the gate and your wristband and corporate Event Ticket to get into your allocated corporate area.
Accessible/Mobility Event Tickets:
Mobility Event Tickets are available for patrons with mobility impairments or other accessibility requirements who need a wheelchair location or a flat, accessible seating area. These spaces are reserved exclusively for eligible patrons and their companions.
To purchase Mobility Event Tickets, select “Accessible GA Ticket” on the ticketing website or contact us at support@flicket.io for assistance with your specific accessibility needs.
Information about accessible parking, restroom facilities, and venue access will be provided by email before the Event. If you need to bring medical or mobility equipment that may otherwise be classified as a Prohibited Item, please contact us in advance and inform Event Staff when you arrive at the venue.
Companion Card:
The Promoter participates in the Companion Card program. A patron who holds a valid Companion Card is entitled to a second admission ticket, at no additional charge, for a companion who provides them with attendant care during the Event. The cardholder’s own Event Ticket must be purchased at the same time, and the Companion Card number must be provided at the time of purchase. The Companion Card must be presented, together with the cardholder’s Event Ticket, on entry to the Venue. Companion tickets are subject to availability and to these Terms and Conditions.
Ticket Purchase Limit:
The Promoter may impose a limit on the number of tickets that may be purchased by any individual. Any tickets acquired in excess of the applicable Ticket Purchase Limit may be cancelled by the Promoter.
If the Ticket Purchase Limit is exceeded, the Promoter reserves the right, at its sole discretion and without prior notice, to cancel some or all tickets associated with the purchase. This includes orders linked by the same name, email address, billing address, payment method, or other identifying information.
Requests to purchase 40 or more tickets should be directed to support@flicket.io.
Ticket Name Change:
For some events, the Authorised Ticket Seller may facilitate the transfer or renaming of Event Tickets and may charge a fee for this service.
Once an Event Ticket has been successfully transferred or renamed, the original ticket holder relinquishes all rights, title, and interest in that ticket, and the ticket will thereafter belong solely to the new ticket holder.
The Promoter and the Authorised Ticket Seller are the only authorised seller of Event Tickets, unless otherwise stated on our Website. Tickets purchased from unauthorised sellers may be invalid, counterfeit, previously cancelled, or otherwise unenforceable, and the holder may be refused entry to the Event. If you are unsure whether a seller is authorised, please contact us for confirmation before purchasing.
Event Tickets may not be re-sold or offered for resale at a premium or used for advertising, promotional, competition or other commercial purposes without the Promoter’s prior written consent. This restriction applies to both the original purchaser and any subsequent ticket holder. Event Tickets are not transferable except through the Authorised Ticket Seller’s official transfer or resale facility (if any). Any transfer or resale made otherwise than through that facility is in breach of these Terms and Conditions.
Any Event Ticket that is resold, offered for resale, or otherwise used in breach of these conditions may be cancelled without refund, and the ticket holder may be refused admission to or removed from the Event.
In addition to these Terms and Conditions, all ticket purchases are subject to the terms and conditions of the Authorised Ticket Seller. You are responsible for reviewing and complying with those terms. Any enquiries, disputes, or issues relating to ticket sales, payment processing, fees, or the ticketing platform must be directed to the Authorised Ticket Seller. The Promoter accepts no liability for any errors, delays, or issues arising from the Authorised Ticket Seller’s systems or payment processing services.
The Event Tickets cannot be refunded or exchanged after purchase except as outlined in this Refund Policy or as otherwise required by Australian law.
Due to the nature of the Event, you acknowledge and agree that any Event details are subject to change without notice to you (including that we are unable to guarantee to you the appearance of specific athletes). We may cancel the Event for any reason, including but not limited to extreme weather, Force Majeure, safety, unfavourable playing conditions, decisions from any competent authority, or any other reason, in our sole discretion.
If there are changes to the Event, we will not be liable to you or any other person for any costs, expenses or other related losses except as set out in this Refund Policy.
This Refund Policy only applies in respect of Event Tickets purchased to the Event via our Website or Authorised Ticket Sellers. The Refund Policy relating to corporate hospitality products is at clause 6.
Refunds:
You will be eligible for a refund of the Event Ticket (subject to any deductions as set-out in the Conditions of Refund) if:
If play commences but the Event is abandoned before six (6) overs are completed, you will be eligible for a refund in accordance with this Refund Policy. If six (6 or more overs are completed, or an official result is recorded, no refund is payable, regardless of the reason for any subsequent abandonment or curtailment.
If the start time of the Event is postponed or delayed but the Event takes place on the date scheduled as per the Event Ticket, you will not be entitled to a refund.
Conditions of Refund:
For the avoidance of any doubt, an Event Ticket will not be refunded, and you will not be entitled to any refund, if:
Where you are entitled to a refund because the Event has been cancelled by the Promoter before the Event Date, or where you are otherwise entitled to a refund under the Australian Consumer Law, we will refund the full price of the Event Ticket.
Where you are entitled to a refund because the Event is cancelled due to a Force Majeure occurrence under clause 14, we will refund the price of the Event Ticket less the fees and costs actually incurred by the Promoter in connection with your booking and its refund. Those fees and costs may include booking, service, transaction, delivery, merchant, foreign exchange, and payment processing fees paid or payable by the Promoter to the Authorised Ticket Seller or any payment provider, and any other third-party costs the Promoter has committed in respect of your Event Ticket. No interest is payable on any refund.
Where the Event proceeds and you do not attend, or you request a refund in any circumstance not entitling you to a refund under this Refund Policy or Australian law, no refund is payable.
Refunds will be provided via the original payment method as soon as reasonably practicable. Any refund for an Event Ticket will only be made to the original purchaser of the Event Ticket.
Unless required by Australian law, we will not be liable for auxiliary expenses incurred by you in connection with your attendance or non-attendance at an Event, including if the Event is cancelled or relocated. Auxiliary expenses include, but are not limited to, the cost of travel, car-parking, child-care and accommodation. You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when planning for the Event.
We may amend this Refund Policy from time to time where required to reflect changes or developments in applicable laws or regulations and will use reasonable commercial endeavours to give you reasonable notice of any amendment. All refunds will be determined in accordance with the Refund Policy in place at the time of your purchase.
This clause applies to Event Tickets sold as a corporate hospitality, suite, or group hospitality package that includes food, beverage, or other hospitality (Corporate Tickets), and applies in addition to the refund rules in clause 5.
(a) Promoter cancellation. Where you are entitled to a refund for a Corporate Ticket because the Event has been cancelled by the Promoter before the Event Date, or where you are otherwise entitled to a refund under the Australian Consumer Law, we will refund the full price of the Corporate Ticket.
(b) Force Majeure. Where a Corporate Ticket is refundable because the Event is cancelled due to a Force Majeure occurrence under clause 14, we will refund the price of the Corporate Ticket less: (i) the fees and costs actually incurred by the Promoter in connection with the booking and its refund, as described in clause 5; and (ii) the food, beverage, and other hospitality costs the Promoter has committed and is unable to recover in respect of your booking at the time of cancellation.
(c) Change of mind. Where the Event proceeds and you do not attend, or you request a refund of a Corporate Ticket in any circumstance not entitling you to a refund under this Refund Policy or Australian law, no refund is payable.
(d) Hospitality already supplied. Where food, beverage, or other hospitality forming part of a Corporate Ticket has been supplied to you before the Event is curtailed or abandoned, that hospitality will not be refunded, and any refund of the remaining Event admission element will be determined under clause 5.
No interest is payable on any refund of a Corporate Ticket.
It is your responsibility to keep your Event Tickets safe.
We may refund or replace lost, stolen or missing Event Tickets at our sole discretion, and fees may apply. Event Tickets that are tampered with, damaged or defaced will be rendered invalid and will not be replaced.
SEARCHES AND SECURITY. As a condition of entry, you and any personal belongings in your possession may be subject to security screening, including bag inspections, vehicle searches, pat-down searches, and metal detector screening. Failure to comply with a security screening request may result in refusal of entry or removal from the Event.
PERSONAL PROPERTY: You are responsible for the security of your personal belongings at all times. The Promoter accepts no responsibility for lost, stolen, or damaged property.
SMOKING AND VAPING: The Venue is a vape and smoke-free environment except in designated smoking areas.
ALCOHOL: The Event is fully licensed. Alcohol must not be brought into the Venue. Only alcohol purchased from authorised Venue outlets may be consumed within the Venue.
Alcohol may only be purchased and consumed by persons aged 18 years or over. Valid photographic identification must be produced upon request. Any person found purchasing or supplying alcohol for a minor may be removed from the Venue and referred to Police.
ILLEGAL DRUGS: Any person found in possession of, using, or supplying illegal drugs or prohibited substances may be refused entry, removed from the Venue, and reported to Police.
Patrons must wear clothing that complies with reasonable standards of public decency and any Event-specific dress code notified by the Promoter.
The following items are prohibited:
Failure to comply with the dress code may result in refusal of entry or removal from the Venue.
A valid Event Ticket is required for entry to the Event.
The Promoter reserves the right to refuse admission or remove any person from the Venue without refund where that person:
Any person directed to leave the Venue must do so immediately.
Access to the playing surface is strictly prohibited. Any person entering the playing surface or other restricted area may be immediately removed from the Venue, issued with a trespass notice, and referred to Police.
You must not use any electronic or communication device (including any mobile phone, tablet, or laptop) to communicate or transmit any ball-by-ball, score, or other Event data from within the Venue for any commercial or betting purpose, including facilitating gambling or wagering on the Event.
You must not, by any means, attempt to influence or interfere with the result, conduct, or any aspect of the Event, or offer any bribe, reward, or inducement to any player, official, or other person to do so.
If an Event Staff member reasonably suspects You of acting, or assisting a person acting, in breach of this clause, you agree to cooperate fully with any enquiry by the Promoter, the relevant sports governing body, betting-integrity authorities, and Police for the purposes of any investigation or proceedings relating to a breach of this clause or any applicable anti-corruption code or rules.
The Promoter may confiscate any item that is prohibited or that, in the Promoter’s reasonable opinion, may pose a safety, security, operational, or public nuisance risk. Confiscated items may not be returned.
Prohibited Items include:
Patrons requiring medical or mobility equipment that may otherwise be considered a Prohibited Item should notify Event Staff before entry.
Subject to security screening and available space, the following items may be brought into the Venue:
Should the Event be cancelled due to a Force Majeure occurrence, the parties will have no further liability to each other, and the Event Ticket purchaser will be refunded in accordance with clause 5 (and, for Corporate Tickets, clause 6). Any such refund will be made via the original payment method, less the fees and costs actually incurred by the Promoter in connection with the booking and its refund as described in clause 5, except where a refund is required under the Australian Consumer Law.
A “Force Majeure” includes, but is not limited to, an act of God, strike, war, riot, earthquake, tornado, hurricane, fire, civil disorder, explosion, flood, outbreak of infectious disease, or governmental order.
Each release, exclusion, and limitation of liability in these Terms and Conditions operates only to the extent permitted by law, and does not apply to any loss or damage directly caused by the negligence of the Promoter or a Released Party. To the extent permitted by law, and subject to that limit, You assume the inherent and obvious risks of attending the Event, and You release the Promoter, Event Staff, the Authorised Ticket Seller, the owners, lessees and controllers of the Venue, and their respective members, directors, officers, employees, volunteers, contractors, or agents of each of them (Released Parties) from liability for any loss, damage, economic loss, or consequential or special loss suffered or incurred in connection with the Event or your attendance at or participation in the Event.
Nothing in this clause excludes, restricts, or modifies any consumer guarantee, or any other right or remedy You have, under the Australian Consumer Law or any other law, that cannot lawfully be excluded, restricted, or modified.
Event Ticket holders enter the Venue at their own risk. The services provided by Promoter will be rendered with due care and skill to the extent required by Part 4 of the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)). Our liability to you in relation to an Event Ticket is limited to the obligations specified in these Terms and Conditions and our obligations under applicable laws (including the Australian consumer law).
To the extent permitted by law, the Released Parties will not be liable or responsible for any loss, damage, injury, delays, additional expenses or inconvenience suffered or incurred by you or any person in or entering or exiting the Venue, participating in the Event or otherwise in connection with the Event whether caused by the negligence of Promoter or any of the Released Parties and whether arising in tort, contract, bailment or otherwise. Where liability cannot be excluded or modified by law, the liability of the Released Parties is limited to the minimum permitted by law.
Notwithstanding anything else in these Terms and Conditions, if any of the exclusions or limitations set out above are declared illegal or void, then to the extent permitted by law, the Promoter’s and the Released Parties’ liability is limited to refundable value of the Event Ticket.
Where the Promoter or a Released Party breaches a consumer guarantee under the Australian Consumer Law that cannot be excluded, and to the extent it is fair and reasonable to do so, your remedy is limited (at the Promoter’s sole election) to a refund of the price of the affected Event Ticket, or the resupply of equivalent goods or services.
You agree to indemnify the Released Parties against any damage, loss, liability or injury any of them may suffer as a result of your wilful, negligent or reckless acts or omissions at the Venue or as a result of your breach of the Terms and Conditions, the Venue regulations and conditions of entry. If you cause any damage, you will be liable to pay costs for the damage caused.
Without limitation, we reserve the right to enforce these Terms and Conditions if:
Photography by Patrons
Personal digital cameras and standard SLR cameras are permitted at the Event. Professional photography equipment, including telephoto lenses, lenses longer than 20cm, or detachable lenses, is not permitted without prior media accreditation from the Promoter. Event Staff may determine, at their reasonable discretion, whether equipment is considered professional photography equipment.
Photographs taken at the Event may only be used for personal, non-commercial purposes and must not be sold, published, distributed, or otherwise used for commercial purposes without the Promoter’s prior written consent.
Recording and Filming by Patrons
Audio recording, video recording, filming, live streaming, or broadcasting of the Event is prohibited without the Promoter’s prior written consent.
The Promoter reserves the right to require the deletion of, confiscate, or deny entry to any recording equipment used in breach of this clause.
Event Photography and Recording
The Venue may be monitored by CCTV and the Promoter may photograph, film, record, broadcast, or otherwise capture the Event and its attendees.
By entering the Venue, you consent to being photographed, filmed, or recorded by or on behalf of the Promoter and to the use of those images, recordings, and likenesses in any media worldwide and in perpetuity for operational, security, promotional, marketing, commercial, and other lawful purposes, without compensation.
To the extent permitted by law, You consent for the purposes of the Copyright Act 1968 (Cth), to all acts or omissions of the Promoter and its authorised partners in relation to any images, recordings, and likenesses captured of You under this clause that would otherwise infringe Your moral rights, including any use, reproduction, adaptation, publication, distribution, or exhibition of the material without attribution or in an altered form, and whether occurring before or after the date of this consent. You grant all further consents reasonably necessary to enable the Promoter and its authorised partners to use, reproduce, publish, and distribute the material for the purposes described in this clause.
Pursuant to your booking and by purchasing an Event Ticket, we (and the Authorised Ticket Seller) may need to collect and keep personal information about you including your name, address, telephone number and the names of all ticket allocations. Unless you tell us otherwise, you agree to us disclosing the personal information that we hold about you to third parties, if you elect to receive such information at the time of ticket purchase, so they can provide you with promotional material about other events and products. We may also need to disclose your personal information as required by law or as permitted under the Privacy Act 1988 (Cth).
Your personal information will be collected and handled in accordance with our Privacy Policy below. If you have any questions about how we handle your personal information please contact info@ducoevents.com.
Payments made through our Website or associated services are processed through secure, PCI-compliant payment providers, including Stripe, Windcave, Pin Payments or any replacement providers we may engage from time to time. No credit card information is collected or stored by the Authorised Ticket Seller or the Promoter.
Refer to our Privacy Policy at clause 26 for additional information.
At any time, and without prior notice to you, we may amend these Terms and Conditions by updating them on our Website.
Any variations become effective upon their first publication on our Website and apply to Event Ticket purchases made after that time.
We may also amend these Terms and Conditions as they apply to tickets already sold, if those amendments are made to ensure that these Terms and Conditions reflect changes or developments in applicable laws or regulations. We use our best endeavours to provide you with reasonable notice of amendments to our Terms and Conditions. It is your responsibility to ensure that you are familiar with the Terms and Conditions at the time of purchasing an Event Ticket.
You should review these Terms and Conditions before seeking to purchase tickets for Events and for any updates before attending the Event.
If any provision or part of a provision of these Terms and Conditions is held or found to be void, invalid or otherwise unenforceable, it will be deemed to be severed to the extent that it is void or to the extent of voidability, invalidity or unenforceability, but the remainder of that provision will remain in full force and effect. No rule of construction will apply to these Terms and Conditions because a party was responsible for preparing these Terms and Conditions.
These Terms and Conditions shall be governed by and construed in accordance with the laws of Queensland, Australia.
If you have questions or are experiencing difficulties with purchasing an Event Ticket or our Website, please get in touch.
Contact: 9:00am – 7:00pm (Monday – Sunday)
Email: support@flicket.io
Corporate Hospitality Support: If you have a question about the corporate hospitality packages or group bookings, please contact: carlena.limmer@ducoevents.com
