• what information we may collect
• how we collect and store that information;
• how we will use your information;
• when we may contact you;
• when we may disclose your information to others;
• your rights to access and correct your information and;
• how we use cookies and similar technology on our website

Please note that Australia’s Privacy Laws may differ from your home country’s privacy laws.

We may collect personal information including;

• your name;
• postal address;
• email address;
• telephone number;
• transaction and booking details; and
• other information you choose to provide to us.

• contact us by phone, email, text message, post or through our website;
  purchase tickets, products or services from us;
• use our ticketing services;
• complete online forms, including contact or enquiry forms; or
• otherwise interact with us.

If you begin completing an online form but do not submit it, we may use the information entered to contact you and assist with technical issues or difficulties you may have experienced using our website.

If you provide personal information about another person, you must ensure that you have their consent to do so and, where appropriate, that they have been made aware of this Privacy Policy.

When you visit our website, we may automatically collect certain technical and usage information, including your IP address, browser type, operating system, device information, internet service provider details and information about how you use our website.

This information is generally not used to identify you personally. It helps us maintain website security, monitor performance, understand user behaviour and improve our services and user experience.

We may use your personal information for purposes including:

• communicating with you regarding bookings, events or enquiries
• providing ticketing, event, product or other services
• processing purchases and transactions
• verify your identity if you need help getting access with one of our services
• providing customer support
• notifying you of event changes, cancellations or important updates;
• maintaining the security and integrity of our systems;
• complying with legal and regulatory obligations; and
• any other purpose for which you have consented.

We may also use de-identified or aggregated information to analyse how our website and services are used and to improve our products and services. Any data gathered will be shared, if appropriate, with any third parties who provide services to us or on our behalf.

We will only send you electronic marketing communications where:

• you have provided your consent; or
• we are otherwise permitted to do so by law.

You may opt out of marketing communications at any time by:

• using the unsubscribe link included in marketing emails; or
• contacting us using the details provided below.

Opting out of marketing communications will not affect our ability to send you service-related communications regarding bookings, purchases or events.

We may disclose your personal information to related entities, authorised ticket sellers, event promoters, venue operators and third-party service providers who assist us in providing services and operating our business. This may include payment processors, technology providers, cloud storage providers, website hosting providers and professional advisers such as lawyers, accountants and auditors.

Personal information may also be disclosed to courts, tribunals, government agencies, regulators and law enforcement authorities where required or authorised by law.

We will only disclose personal information where the disclosure is reasonably necessary for the purpose for which it was collected, where you have provided consent, or where disclosure is otherwise permitted or required under applicable privacy laws.

Some of our service providers may be located outside Australia or may store and process personal information on servers located overseas.

Where personal information is disclosed to overseas recipients, we will take reasonable steps to ensure that those recipients handle personal information in a manner that is consistent with the Australian Privacy Principles, unless you have expressly consented to the disclosure or the disclosure is otherwise authorised or required by law.

We are committed to keeping personal information secure. We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Personal information may be stored in electronic systems and physical records protected by appropriate security measures. While we implement reasonable safeguards to protect information, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to or from our systems.

You may request access to personal information we hold about you and request that inaccurate, incomplete, outdated or misleading information be corrected.

Requests for access or correction should be made using the contact details provided below. We will consider all requests and respond in accordance with our obligations under applicable privacy laws.

To assist us in maintaining accurate records, please notify us promptly of any changes to your personal information.

Our website may contain links to third-party websites that are not operated or controlled by us.

We are not responsible for the privacy practices, policies or content of third-party websites. We encourage you to review the privacy policies of those websites before providing any personal information, as their privacy practices may differ from ours.

For security reasons, we do not store credit card details.

Payments made through our website or associated services are processed through secure, PCI-compliant payment providers, including Stripe, Windcave, Pin Payments or any replacement providers we may engage from time to time. Payment information is transmitted using industry-standard encryption technologies, including SSL/TLS protocols, to help ensure transaction security.

We also encourage users to take appropriate precautions when accessing online payment services through public Wi-Fi networks or shared devices.

Our website uses cookies and similar technologies to improve website functionality, security and user experience.

Cookies allow us to recognise your device, remember preferences and settings, maintain user sessions, analyse website traffic and improve the performance of our services. We may also use cookies and similar technologies to tailor content and information that may be relevant to your interests.

Where cookies contain or collect personal information, that information will be handled in accordance with this Privacy Policy.

You may disable or block cookies through your browser settings. However, doing so may limit your ability to access or use certain features of our website.

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or technological developments.

The current version will be published on our website. We encourage you to review it periodically to stay informed about how we collect, use and protect personal information.

If you have a question, concern or complaint about how we handle your personal information, or if you wish to access, correct or delete personal information held by us, please contact us:

Email: support@flicket.io
Email: info@ducoevents.com

We will investigate privacy complaints and respond within a reasonable period.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).